At House of NE, we value your satisfaction and strive to ensure a seamless shopping experience. If you are not completely satisfied with your purchase, please review our return policy below:
Eligibility for Returns 1. Return Window: Items must be returned within 7 days of delivery. 2. Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached. Returns of used or damaged products will not be accepted. 3. Packaging: Items should be returned in their original packaging to ensure safe transit.
Non-Returnable Items The following items are not eligible for return:
1. Items marked as final sale or clearance. 2. Custom or personalized products. 3. Cosmetics or items with hygiene considerations once opened.
Return Process
1. Initiate Return: To begin the return process, contact us via our email or phone provided on the “Contact Us” page. Include your order number and the reason for the return. 2. Approval: Upon approval, you will receive instructions for shipping the item back to us. 3. Shipping Costs: Customers are responsible for the cost of return shipping unless the item was received in a damaged or defective condition.
Refunds 1. Processing Time: Once we receive and inspect your return, your refund will be processed within 7–10 business days. 2. Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund. 3. Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.
Damaged or Defective Items If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide photos of the damage along with your order number to expedite the resolution process.
By making a return, you agree to comply with the terms outlined in our Terms of Service.
For further assistance, contact us at: Email: houseofne2025@gmail.com Phone: 8471969338 Address: House No.10,Jayanagar road sixmile Guwahati, Assam
We appreciate your understanding and cooperation. Thank you for shopping with House of NE!
